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Production time

All products are knitted individually according to your custom design.
After we receive your order and payment, single pieces and small amounts (up to 10pcs) are usually knitted and sent out within one week, up to 50 pcs about 1-2 weeks, up to 100 pcs about 2 weeks. Other quantities and express production / express delivery upon request.
Please see delivery times and costs for your country here.

Worldwide delivery

Wildemasche delivers worldwide:
Please use the shipping cost calculator to preview shipping cost to your destination.

Delivery to European countries usually takes 1 to 4 business days, worldwide delivery 2 to 14 business days. For UPS Services, shipping time are displayed in the shipping cost calculator.

If your country does not appear in the list, or cannot be chosen when opening a customer account, please contact us
We are exporting our products for over 6 years now to European countries, to Australia, Canada, the US, and many other countries worldwide.

Payment

Payment in advance / bank transfer

For EU countries, bank transfer is the fastest and cheapest way of payment. Please use the bank information given in our order confirmation email to transfer the full amount due. Especially don't forget to use the IBAN and BIC codes, for these will make the processing of the money order more swiftly at lower cost.

Money orders from Non-European banks are no longer available as payment option. Bank charges are too high for most customers, and it takes quite long. Please use Paypal instead.
If you want to use money order nevertheless, please send an email.

Paypal / Credit Card

You can pay with Paypal or by credit card using PayPal. We are sorry can't process credit cards directly. When choosing Paypal as payment option, you will be directed from the Wildemasche shop to the Paypal website to make the payment. Please make sure you are redirected from Paypal after the payment to the Wildemasche shop again, so the order gets completed.

Order confirmation email

After completing your order, a confirmation email is being sent to you.

In case you don't receive an email with a summary of the products ordered, either the email was filtered by your email provider, or you have mistyped your email adress when entering your adress data.

Please contact us if you don't receive an order confirmation email within one hour after ordering.

Order status

You can log in to your account at "My account" (top right corner on webpage) and check the status of your order.

Status "Pending": We have received your order
Status "Processing": We have received your payment, ordered products are in production.
Status "Delivered": Your order has been sent out. Delivery time depends on the shipment option you have chosen.

In case your order does not appear in the order history, you probably haven't fully completed it. When logged in, please check if there are any items in your shopping cart, and fully complete checkout procedure.

Delivery in Germany

Delivery in Germany takes 1 to 2 business days.

Shipping for online orders and delivery adress in Germany:
4,90 Euro per order, delivery is free of charge for orders over 80 Euro

Delivery usually is sent out with UPS Standard. Please give an address where the order can be delivered against signature, so someone has to accept the consignment personally. You can give an invoice address and a different shipping address, if you are not at home throughout the day, e.g. address of your workplace, a friend's address or a retail store that will receive and store the packet for you.