Time for production

When will I receive my order?

• Overall time until you have the order is production time PLUS shipping time.
• All production times are estimations, not exact on the day. Orders/payments on a friday or before a public holiday will start to be processed next monday / workday.

Time for shipping

We offer worldwide delivery. Shipping time & cost depend on service you choose and destination country / postcode.

For deliveries outside EU, please note local VAT and/or customs charges may be charged by your local import/tax office, see more details below.

Shipping calculator

Delivery to EU countries

Within the EU, the VAT rate varies depending on delivery country. Since each EU member state sets its own VAT rate (e.g. 19% in Germany, 20% in Austria), the final price varies slightly depending on where your order is delivered. Your final gross price including the VAT rate applicable in your country will be shown in the shopping cart once you have entered your delivery address.

Delivery to Non-EU countries (UK, USA, Switzerland, Norway, and worldwide):

Once you log in with / enter a non-EU delivery address, all prices in the Wildemasche shop will be displayed excluding 19% German VAT.

Please note that when importing goods, you will typically be charged your local VAT or Sales Tax by the respective tax authorities (e.g., 20% VAT in the UK, or local taxes in Norway, Switzerland, and other non-EU destinations). In addition to these taxes, carriers (such as DHL, UPS, or FedEx) may charge a handling or customs clearance fee for processing the import from the EU.

For specific details on shipping to the UK, USA and Switzerland, please refer to the sections below.

Delivery to UK:

Customs and VAT treatment depend on your total order value:

1. Orders exceeding 135 GBP:

• VAT & Duties: We do not charge the 20% UK VAT at checkout. Instead, the 20% Import VAT will be collected directly by UK Customs or the courier upon delivery.
• Handling Fee: Couriers typically charge a clearance fee (approx. 12 GBP) for processing the import.
• 0% Customs Duty: Since our products are manufactured in Germany, they qualify for 0% duty under the UK-EU Trade Agreement. You only pay VAT and the handling fee.

2. Orders up to 135 GBP:

• Simple Process: For orders below this threshold, shipments often arrive directly without additional customs delays.
• Note: While 20% UK VAT technically applies, it is frequently handled with minimal formalities for lower-value items. Any small administrative fees by the courier remain the responsibility of the recipient.

More info on importing to the UK:
https://www.gov.uk/import-goods-into-uk
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

UK Business Customers: Please provide your EORI number with your order to ensure a smooth customs process.

If you have any questions, please ask before placing your order.

Important Information for US Shipments:

We offer two shipping options to the United States, depending on your priority and order value:

1. DHL USA (Approx. 2 weeks):

• All-Inclusive: For orders with a total value up to 800 USD (approx. 700 EUR), the shipping price includes all customs charges and fees.
• No Extra Costs: Your package will be delivered directly to your door without any additional import taxes or payment requests.

2. Express Service (UPS, FedEx, other express) (2-3 business days):

• Fastest Delivery: Choose this for urgent orders.
• Import Fees: Please note that for all Express shipments, any applicable import taxes, duties, or carrier handling fees are not included in the shipping price and must be paid by the recipient upon delivery.

Using "all-inclusive" DHL shipment with larger orders: For orders exceeding 800 USD (approx. 700 EUR), and DHL USA shipping is not displayed in the cart anymore, you can split the order into smaller orders, then "all-inclusive" shipping with DHL is available for each smaller order.

If you have any questions about the best shipping method for your order, please contact us before making your purchase.

Important Information for Switzerland:

Customs and VAT handling for Swiss customers:

1. VAT (Importsteuer):

• Rate: The Swiss import VAT (currently 8.1% for most goods) is not included in our shop price.
• Collection: It will be collected directly by Swiss Post or the courier upon delivery.

2. Customs Clearance Fee (Postvorweisungstaxe):

• Handling Fee: Swiss Post and private couriers charge a fee for customs clearance. For Swiss Post, this is usually a base fee of 11.50 CHF or 16.00 CHF, plus 3% of the taxable value.
• Recommendation: To keep these fixed fees low relative to the order value, we recommend combining items into a single order.

3. Duties:

• 0% Duty: Since our products are manufactured in Germany, they qualify for duty-free import under the free trade agreement. You only pay the 8.1% VAT and the carrier's handling fee.

If you have any questions regarding your shipment to Switzerland, please contact us before placing your order.

How to get your order fast:

• CHECK EMAILS FROM US: Make sure you receive our emails, order confirmation etc, or we may not be able to start production. If there seems to be no email from us after your order or contact, also check email folders "UNKOWN" or "SPAM" and add us to your address book or whitelist.
• CHECK EMAILS FROM CARRIER: When we ship, we usually send a tracking link. Check this link, to see if shipment arrived at your place, but is e.g. held for pickup at a place near you. There will not be a new status every day, but there should be a change of status within the given usual transit time.
• Give complete delivery address: Name as on the door/bell, correct postcode and street number, company name if delivered to a company.
• For express deliveries, fill out phone number field, so carrier can contact you if needed.
• If you have a deadline: enter it in the comment field when ordering, and choose shipping option accordingly.
  Add up production time PLUS transit time. Desired delivery date and shipping option should make sense: the order will NOT be at your place in 12 days, when production takes 2 weeks plus the shipping option says "transit time at least 15 workdays".
  If you need the order for a fixed date, always use UPS or Fedex. Post Standard and DHL are NOT time definite

Paypal / Credit Card

with or without a Paypal account: pay from your account balance, direct debit or by Credit card (Visa, MasterCard, Discover, American Express).

Bank transfer / money order

UK and US customers: we have accounts in the UK and US, you can send payments at domestic transfer conditions.

Bank charges for other countries can be expensive. If you want to use money order / bank transfer, check payment costs with your bank before ordering.

Check out Wise.com, they provide fast and cheap worldwide money transfer.

Order confirmation email

After completing your order, an order confirmation email from the shop will be sent out. If you cannot find it in your inbox, please check "Unknown" or "Spam" folder. Please contact us if you don't receive this email within one hour.

It is important that you check the order confirmation and the design attached to it.

Order status

Log into your account at "My account" (top right) and check the order status.

• Status "Pending": We have received your order
• Status "Processing": We have received your payment, ordered products are in production.
• Status "Delivered": Your order has been sent out. Delivery time depends on the shipping option.

In case your order does not appear in the order history, you probably haven't fully completed it. When logged in, check if there are still any items in the shopping cart, and fully complete checkout procedure.

Tracking your order

Check the confirmation email that the order has been sent out, or log in to your customer account. Go to "Order history", if the status of the order is "Shipped", you can click on it to track the order. Depending on delivery option, DHL or UPS shipment tracking will open in a new window.

Orders delivered with "Post Standard E" or "Post Standard W" are only trackable in some countries. For US customers, order is trackable as soon as it enters the US. So the status may be "Origin post is preparing shipment" for some weeks.
If the estimated transport time in business days is over and you have not received the order, please contact us.

EU deliveries
VAT and country-specific pricing: All prices shown are net prices, to which the applicable VAT rate of your delivery country will be added. VAT rates vary between EU member states, which means the final price may differ slightly depending on your country of delivery. The gross price applicable to you will be displayed in the shopping cart once you have entered your delivery address.
As long as you have entered no delivery address, prices incl 19% German VAT will be displayed.
If you provide a valid EU VAT-ID together with your address IN THE DESIGNATED FIELD, net prices without German or local VAT apply. Please make sure the number has no extra blank spaces or non-standard characters in it when entered (e.g. "-"). This may render the number invalid and VAT will be charged.

Worldwide deliveries / all other countries:

No German VAT is charged. The customs office of your country may levy the local VAT that applies to your country/state when importing the goods.

Price display
As long as you are not logged in to your customer account, prices in the shop are displayed including German VAT. If you provide a delivery address outside EU, or a valid EU VAT-ID number, prices are displayed without German VAT.

For deliveries within European Union, no tariffs or customs charges apply.

For deliveries to all other countries:
Customs duties / charges may apply depending on your country. Please email and ask if you have questions regarding this.

Please note for single products, customs office of your country may not charge duties or your local VAT, e.g. if the value is below a minimum limit, or not checked by customs.
When ordering (or re-ordering) larger quantities, customs charges, duties or VAT might be charged. You either have to pay it COD cash on delivery, or you'll get an invoice from the carrier. For orders over 1000 Euro total value, we have to make a customs declaration.