+ : Time for production & shipping
SUMMER BREAK: we are closed from August 2nd until August 18th 2019.
During this time, no production will take place and we cannot answer enquiries or emails. The usual production times mentioned below do NOT apply during this time (resp. add at least two weeks to usual production times). Production and customer service will be back Aug 19th 2019.
IMPORTANT: Orders with more than 30pcs and all sweater orders (including single pieces!) now already have a send-out-date AFTER the summer break, so the week after Aug 19th.
When will I receive my order?
All products are custom knitted, according to your design. So the overall time until you have the order is production time + transport time.
Production time depends on the product type and quantity you order, transport time depends on the shipping option you choose.
Current production time:
- Scarves, blankets, beanies: 1 to 10 pcs about 1 week, up to 30 pcs about 2 weeks, up to 200pcs about 3 weeks.
- Sweaters: 1 to 20 pcs about 2-3 weeks, for larger amounts please enquire
Check shipping time & cost
and check transport time to your country. We offer worldwide delivery.
How to get your order fast:
- Orders paid with or via Paypal, we can start production right after we receive the order.
- Bank / wire transfer takes longer: production will start after we receive payment.
- Give complete delivery address: Name as on the door/bell, correct postcode and street number, company name if delivered to a company
- For express deliveries, fill out phone number field, so carrier can contact you if needed.
- If you have a deadline: enter it in the comment field when ordering, and choose shipping option accordingly.
Desired delivery date and shipping option should make sense: the order will NOT be at your place in 3 days, when the shipping option says 8-12 workdays. Do the math and add production time + estimated transport time.
Paypal / Credit Card
with or without a Paypal account: pay from your account balance, by Credit card (Visa, MasterCard, Discover, American Express) or direct debit.
Credit cards only via Paypal.
Bank transfer / money order
UK and US customers: we have accounts in the UK and US, you can send payments at domestic transfer conditions.
Bank charges for other countries can be expensive. If you want to use money order / bank transfer, check payment costs with your bank before ordering. Or check Transferwise.com as an alternative option.
Order confirmation email
After completing your order, an order confirmation email from the shop will be sent out.
If you cannot find it in your inbox, please check "Unknown" or "Spam" folder. Please contact us if you don't receive this email within one hour.
Log into your account at "My account" (top right) and check the order status.
- Status "Pending": We have received your order
- Status "Processing": We have received your payment, ordered products are in production.
- Status "Delivered": Your order has been sent out. Delivery time depends on the shipping option.
In case your order does not appear in the order history, you probably haven't fully completed it. When logged in, check if there are still any items in the shopping cart, and fully complete checkout procedure.
Tracking your order
Check the confirmation email that the order has been sent out, or log in to your customer account. Go to "Order history", if the status of the order is "Shipped", you can click on it to track the order. Depending on delivery option, DHL or UPS shipment tracking will open in a new window.
Orders delivered with "Post Standard Europe" or "Post Standard World" are only trackable in some countries. For US customers, order is trackable as soon as it enters the US. So the status may be "Origin post is preparing shipment" for some time.
If the estimated transport time in business days is over and you have not received the order, please contact us.
German VAT / Local VAT (Value added tax)
German VAT is charged, unless you provide a valid EU VAT-ID. You can enter EU VAT-ID together with your address. Please make sure the number has no extra blank spaces or non-standard characters in it (e.g. "-"). This may render the number invalid and German VAT will be charged.
Worldwide deliveries / all other countries:
No German VAT is charged. The customs office of your country may levy the local VAT that applies to your country/state when importing the goods.
As long as you are not logged in to your customer account, prices in the shop are displayed including German VAT. If you provide a delivery address outside EU, or a valid EU VAT-ID number, prices are displayed without German VAT.
Customs tariffs and duties
For deliveries within European Union, no tariffs or customs charges apply.
For deliveries to all other countries:
Customs duties / charges may apply depending on your country. Estimated value for USA is 11% for scarves, 6% for sweaters calculated on total order value. Please email and ask if you have questions regarding this.
Please note for single scarves sent out with Post Standard, customs office of your country may not charge duties or your local VAT, because the value might be below a minimum limit. When re-ordering larger quantities, customs charges, duties or VAT might be charged. (You either have to pay it COD cash on delivery, or you'll get an invoice from UPS).